General Terms and Conditions of Use

Remparts et Lumières, represented by Orpheo et le Centre des Monuments Nationaux, concerned about the rights of individuals, particularly with regard to automated processing, and in a desire for transparency with its customers and its ecosystem of users, has put in place a data protection policy setting out all of this processing, the objectives pursued by the latter as well as the means of action available to individuals to best exercise their rights.

By continuing to browse this website, you accept without reservation the conditions of use set out below. You also accept the use of cookies and other tracers.

ARTICLE 1 – Purpose

The present GTCU or General Terms and Conditions of Use provide a legal framework for the use of the services of the Remparts et Lumières website (hereafter referred to as “the site”). Constituting the contract between Orpheo and the User, access to the site must be preceded by the acceptance of these GTCU. Access to this platform implies acceptance of these GTCU.

ARTICLE 2 – Legal notice

The Site (hereinafter “the site” or “the platform”): Remparts et Lumières
The Publisher (hereafter “the publisher”): Orpheo (6 Rue Paul Valérien Perrin, 38170 Seyssinet-Pariset) avec le Centre des Monuments Nationaux (62 Rue Saint Antoine, 75004 Paris) et Les Allumeurs de Rêves (7 Chemin de la Bégonnière, 69230 Saint Genis Laval)
The Host (hereinafter “the host”): The Remparts et Lumières site is hosted by OVH SAS whose registered office is located at 2 rue Kellermann, 59100 Roubaix, France.

ARTICLE 3 – Access to the site

Access to and use of the site is strictly for personal use. You undertake not to use this site and the data contained therein for commercial, political or advertising purposes or for any form of commercial solicitation, in particular unsolicited e-mails.
The site is accessible free of charge from any device and any location by any user with Internet access. All costs necessary for access to the services (computer equipment, Internet connection) are at the user’s expense. For maintenance or other reasons, access to the site may be interrupted or suspended by the publisher without notice or justification.

ARTICLE 4 – Site content and intellectual property

All trademarks, photographs, texts, comments, illustrations, images, videos, sounds as well as all computer applications that may be used for the operation of the site, and more generally all content reproduced or used on the site are protected by the Intellectual Property Code and by copyright. All the elements present on this site are subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including iconographic and photographic representations.
The contents of the site are the entire property of the publisher. Any reproduction, copy, use or adaptation, in any form whatsoever, without the prior written consent of the publisher is strictly prohibited.

ARTICLE 5 – Management of the site

The Publisher, in the interests of the proper functioning of the site, may at any time: suspend, interrupt, limit access to all or part of the site, reserve access to the site or to part of the site for a category of Internet users; delete any information that may disrupt its operation; suspend the site to carry out updates.

ARTICLE 6 – Liability

The Publisher cannot be held responsible in the event of a failure, breakdown, difficulty or interruption in operation, preventing access to the site or to one of its functions. The User is responsible for the connection equipment he/she uses. The site declines all responsibility for any viruses that may infect the User’s computer equipment after using or accessing this site.
Therefore, the User must take all appropriate measures to protect his/her own equipment and data, in particular against attacks by malicious software on the Internet.
The total guarantee of security and confidentiality of data is not guaranteed by the site. However, the site undertakes to implement all the methods required to do so as best it can. The User is solely responsible for the sites consulted and the data entered. The publisher cannot be held responsible in the event of legal proceedings against the User as a result of the use of the site or any other service accessible via the Internet; as a result of the User’s failure to comply with these general conditions. The Publisher is not responsible for any damage caused to the User; to third parties and/or to the User’s equipment as a result of his/her connection to or use of the site, and the User therefore waives any claim against it. The site cannot be held responsible in the event of force majeure or the unforeseeable and insurmountable act of a third party. Although the information published on the site is deemed reliable, the site reserves the right not to guarantee the reliability of the sources.

ARTICLE 7 – Data collection and protection

In accordance with the law n°78-17 of January 6th relating to data processing, files and liberties, the collection and processing of personal information is carried out in the respect of privacy. Some of your data is collected by Leurydice for strictly controlled purposes: for the operation of the site, for the use of cookies via services such as Google Analytics or social networks.
Personal data refers to any information concerning an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more specific elements of his or her physical, physiological, genetic, mental, economic, cultural or social identity.
The personal information that may be collected on the site is mainly used by the publisher for the management of relations with its users, and if necessary for the processing of their reservations and orders.

ARTICLE 8 – Right to access, rectify and delete your data

In accordance with the French Data Protection Act of 6 January 1978, articles 39 and 40, the User has the right to access, rectify, delete and oppose his personal data.
Right of access: any user can exercise his right of access to know the personal data concerning him, by writing to the publisher via the form located in the Contact tab of the site. In this case, the publisher may request proof of the user’s identity in order to verify the accuracy of the data.
Right of rectification: if the personal data held by the publisher is inaccurate, the user may request that the information be updated.
Right of deletion: in accordance with the regulations in force, any user may request the deletion of his/her personal data.
Right to restrict processing: the user may request the publisher to restrict the processing of personal data, in accordance with the provisions of the GDPR.
Right to object to the processing of data: the user may object to his or her data being processed in accordance with the provisions of the GDPR.
Right to portability: the user may request that the publisher give him/her the personal data that has been provided in order to transfer it to another platform, or not.
The exercise of these rights is carried out on request by writing to the publisher via the contact form. Any request must mention the address at which the publisher may contact the applicant. The publisher may request proof of the user’s identity (valid and signed identity document) and its reply will be sent within one month of receipt of the completed request (after receipt of proof of identity). This one-month period may be extended by two months if the complexity of the request or the number of requests so requires.
Since the law n°2016-1321 of 7 October 2016, every user has the possibility to organise the fate of their personal data after their death. For more information in this regard, please consult the CNIL website (www.cnil.fr/).

ARTICLE 9 – Use and storage of data

The personal data collected from users is intended to provide the platform’s services, improve them and maintain a secure environment. The legal basis for data processing is the execution of the contract between the User and the publisher. More specifically, the uses may be
– Access and use of the platform by the user ;
– Organisation of the conditions of use of the payment services ;
– Management of the operation and optimisation of the platform ;
– Implementation of user support ;
– Verification, identification and authentication of data transmitted by the User ;
– Personalisation of services by displaying advertisements according to the User’s browsing history and preferences ;
– Prevention and detection of fraud, malware and management of security incidents ;
– Sending commercial and advertising information based on user preferences.
The platform keeps the data of its users for the time necessary to provide the services.

ARTICLE 10 – Sharing of data with third parties

The User’s personal data may be shared with third party companies exclusively in the EU and only in the following cases:
– When the User uses the payment services and for the implementation of these services, the publisher is in relation with third party banking and financial companies with which it has contracts;
– When the User publishes publicly accessible information in the free comment areas;
– When the User authorises a third party’s website to access his/her data;
– When the platform uses the services of service providers to provide assistance to users or payment services. However, these service providers have limited access to the data strictly necessary for the performance of these services and have a contractual obligation to use this data in accordance with the provisions of the applicable regulations on the protection of personal data;
– If required by law, the platform may transmit data to follow up on claims made against the platform and to comply with administrative and legal procedures.

ARTICLE 11 – Commercial offers

Any user is likely to receive commercial offers from the publisher. If they do not wish to do so, they must send a message explicitly requesting not to be contacted via the contact form in the Contact tab.

ARTICLE 12 – Cookies

1. What is a cookie?
A cookie is a set of data stored on the hard disk of your terminal such as a computer, a tablet, a smartphone, by means of your browser software when you consult an online service. The cookies stored by the publisher or by third parties when you visit the publisher’s websites and applications do not recognise you personally as an individual, but only recognise the device you are using. Cookies do not store any sensitive personal data but simply provide information about your browsing experience so that your device can be recognised later.
2. Which cookies?
Functional, analytical and third-party cookies are the categories of cookies present on our platform. Functional cookies allow us to adapt the presentation of our site to the display preferences of your terminal (language, resolution, operating system, etc.) according to the hardware and software that your terminal has; to facilitate your searches by keeping your automatic searches and saved advertisements; to improve your user experience by pre-filling certain form fields. Analytical cookies, by generating statistics and traffic volumes, allow us to better understand the behaviour of our users when browsing our site and thus to improve the site. Finally, cookies issued by third parties are not recorded by us but by third party partners for the distribution of targeted advertising. For more information, you can consult the following link: www.policies.google.com/technologies/cookies?hl=fr
3. Your choices regarding cookies
The first time you browse this site, a banner explaining the use of “cookies” appears. From then on, by continuing to browse, the user will be deemed to have been informed and to have accepted the use of said cookies. The consent given will be valid for a period of thirteen months. The user has the possibility to deactivate the cookies from the settings of his browser. All information collected will only be used to monitor the volume, type and pattern of traffic to the site, to develop the design or layout of the site, and for other administrative purposes, and generally to improve the service the website provides to its users.
For more information on the use, management and deletion of cookies, you are invited to consult the following link: www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.